We love building up long term relationships with businesses and domestic clients. #CustomerFocused
Received news today that our tender has been successful with a local housing association which will see us continue our long standing working relationship with them for the next three years.
We love building up long term relationships with businesses and domestic clients. #CustomerFocused
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We are not frightened to embrace technology at Stirling Electrical Services and throughout the years we have introduced to name a few: vehicle satellite tracking, computer based customer database and job scheduling management software and we have an excellent back office IT set up which we design and maintain in-house.
To supplement the many electrical test equipment that the electricians have, for a good number of years now we have produced our electrical reports and certificates on computer software meaning our customers have professionally designed and looking certificates and this set up allows us to maintain and view the thousands of test results in one place. Although we have always had one laptop out in the field for completing test reports/certificates while at the customers premises our electricians have mostly completed them by hand and paper which means our office staff have to then input the results onto our computer software after the job. Well from today we are introducing a new Apple iPad out into the field where some report/certificate results will be inputed straight onto the special software we have on this device while the electrician undertakes the tests. The completed onsite report/certificate will then sync back to our office software and with very little back office work they will be ready to be forwarded to customers. The new devices will also have pre-loaded electrical wiring regulations and technical documents to aid the electrician while on-site. We plan to trial this over a period of time with one device with the aim to roll out the new devices and set up to our other electricians as we look to improve efficiency and service. We received the below feedback from a customer over the weekend which once again highlights the goal we try and set out to achieve on all our jobs:- I cannot praise the electrician who did the work highly enough. He was exceptionally helpful, informative and polite. When you contact Stirling Electrical Services you will not be speaking to an electrician on a mobile phone who is crawling under a floor or who is getting all hot and bothered running a cable in an attic, instead you will be speaking to our experienced Job Booking Team in our office in Fallin on the outskirts of Stirling. Aided by computer job scheduling software and customer database which links directly to our satellite tracking system in all our vehicles our office based team will be able to bring up your customer and past job details in an instant and are ready to input your new details onto our computer system. They always know where our electricians are working to help decide when we can get an electrician to you. Our office team are available Monday to Friday 8am-5pm and Saturday 9am-1pm and can be contacted here. Stirling Electrical Services are rapidly growing their team and are looking for a Customer Service / Database Management Advisor to start as soon as possible, on a Permanent basis.
Customer Relationship building is key to this role and we would prefer your experience to reflect this. Working alongside a very motivated and well established team you will receive full training, and a strong basic wage that reflects your experience. We are a well established company that is growing rapidly and with the right people behind us we will continue to do so. Role will include:-
If you are motivated, have a fantastic telephone manner, excellent organisational skills and have a can do attitude towards your working role then please send in your CV to us as well as a detailed description of why you are suited to this role and what you can bring to our team. Latest Customer Feedback from a job we carried out in Edinburgh.
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